Refund policy

We want you to feel confident shopping with us. If you order the wrong multipoint lock or simply change your mind, you can return it within 30 days for a refund or exchange.

Condition – items must be unused, in their original packaging, and in a resellable condition.

Exchanges – if you’ve ordered the wrong lock, we’ll be happy to help you identify the correct one and arrange a quick swap.

How to Return – simply contact our team with your order details and we’ll guide you through the process.

Refunds – once we’ve received and checked your return, we’ll process your refund promptly back to your original payment method.

Your satisfaction and peace of mind are important to us – we’re here to make the process as straightforward as possible.

Who pays return postage?

If you’re returning an item because you’ve changed your mind or ordered the wrong product, you’ll need to cover the return postage. If the item is faulty or we’ve made a mistake with your order, we’ll of course cover the cost of return shipping.